Service Operations Director
1 week ago
We are seeking a highly experienced Service Operations Manager to join our team at Express Employment Professionals Staffing Agency Fort Lauderdale Broward. As a key member of our operations team, you will be responsible for overseeing the service sector of our business, ensuring seamless delivery of services to our clients.
Key Responsibilities:
- Develop and implement processes, procedures, and logistics to optimize service delivery.
- Manage and oversee multiple service warehouse facilities, ensuring efficient operations and high-quality service.
- Establish and maintain relationships with builders, homeowners, and manufacturers to resolve post-installation issues.
- Manage and oversee Service Coordinators and Service Technicians, providing guidance and support to ensure excellent service delivery.
- Develop and implement standards and benchmarks for internal documentation, performance, and quality control.
Requirements:
- 5 years of experience in the window industry, with a strong understanding of terminology and customer service principles.
- Proven track record of developing and implementing effective processes and procedures.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Strong leadership and management skills, with the ability to motivate and guide a team.
What We Offer:
- A competitive salary range of $100K to $115K, depending on experience.
- A dynamic and fast-paced work environment, with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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