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Spa Operations Manager

2 months ago

Pompano Beach, Florida, United States Hand & Stone - Fort Lauderdale Full time
Job Description

**Job Summary**

We are seeking a highly motivated and experienced Spa Director to lead our operations at Hand & Stone - Fort Lauderdale. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of operational efficiency.

Key Responsibilities:

  • Develop and implement sales strategies to increase membership base and revenue
  • Create and execute marketing plans to maximize profits and revenue
  • Perform data analysis to drive business decisions and success
  • Use sound judgment and work independently with minimal supervision
  • Plan and direct daily operations to meet the needs of the spa
  • Manage staff schedules to optimize capacity, revenue, and profits
  • Maintain a clean and welcoming environment for customers
  • Manage inventory effectively
  • Ensure high customer satisfaction and resolve service complaints
  • Ensure compliance with company policies and procedures, as well as local, state, and federal laws and regulations
  • Hire, train, and develop team members according to company policies and procedures
  • Motivate and empower the team to achieve high standards

About Us:

Hand & Stone Massage and Facial Spa is a leading provider of massage and facial services. We are passionate about delivering exceptional customer experiences and consistently exceeding our clients' expectations. Our team is dedicated to providing superior services at affordable prices, and we are committed to maintaining the highest level of quality and professionalism.