IT Service Delivery Specialist

18 hours ago


Princeton, New Jersey, United States Sun Pharmaceutical Industries, Inc. Full time
Job Summary

The IT Service Delivery Associate will serve as a key liaison between IT groups and customers to ensure seamless delivery of services across the IT service portfolio. This role requires strong communication and technical skills to provide informed technology consulting services and maintain support standards.

Key Responsibilities
  • Ensure efficient delivery of services by IT with required quality for customers
  • Participate in project teams for design, transition, and operational activities of new and existing services
  • Provide technical support for SAP users, setup, and connections
  • Troubleshoot computers, peripherals, and VoIP phones
  • Develop and maintain relationships with customers to deliver maximum value in services offered
  • Manage and deliver documentation and materials to customers and IT team members
  • Work with IT teams to deliver and optimize service offerings and implement initiatives for consistent service delivery
  • Seek opportunities for continuous service improvement and effect change
Requirements
  • BS Degree in Computer Science or equivalent working experience
  • ~2+ years of service delivery experience in a complex business environment
  • ~2+ years of technical hands-on experience with Windows Desktop OS
  • Excellent customer service skills and strong communication skills
  • In-depth technical knowledge of current network and operating systems, hardware, standards, account management, and enterprise software


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