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IT Service Delivery Specialist
2 months ago
The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition, and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for the customer.
Key Responsibilities- Participate in both small- and large-scale projects for the design, transition, and operational activities associated with the delivery of new or existing services to the user community.
- Setup and configure desktops/laptops per business needs.
- Train new hires and current staff on equipment.
- Manage access as per business needs to users/departments.
- Support SAP users, setup, and create connections.
- Troubleshoot computers, peripherals, and VoIP phones.
- Develop and maintain trusting, productive, and sustainable relationships and partnerships with customers to allow IT to deliver maximum value in the services offered across the IT service portfolio.
- Manage, prepare, and deliver highly-effective documentation and other materials, in consultation with business and service owners and IT teams, to customers and IT team members in support of the services across the IT service portfolio.
- Work with IT teams to deliver and optimize service offerings and implement initiatives to drive consistent service delivery across the IT service portfolio.
- Seek opportunities for continuous service improvement by actively reviewing services across the IT service portfolio and working with business and service owners and IT teams to effect change.
- BS Degree in Computer Science or equivalent working experience.
- 2+ years of service delivery experience in a complex business environment.
- 2+ years of technical hands-on experience with Windows Desktop OS.
- Experience with Content Areas: Active Directory Administration, Windows 7 and 10, MS Office, TCP/IP Networking.
- Strong organizational skills.
- Excellent communication skills, both written and oral.
- Ability to organize and plan work independently with little direction.
- Ability to work in a rapidly changing environment.
- Ability to multi-task and context-switch effectively between different activities and teams.
- Highly self-motivated and self-directed in the pursuit of excellence.
- Strong maturity, professionalism, and judgment.
- Meticulous attention to detail and organization.
- Openly embraces change.
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