Service Appointment Coordinator
3 days ago
We are a fast-growing, family-owned dealership seeking energetic individuals to join our unique and fast-paced Business Development Team. Our team is dedicated to making every customer a customer for life, and we believe our employees are our greatest asset.
Job SummaryWe are seeking a Service Appointment Coordinator to assist our customers with questions regarding our company, perspective vehicles, and their ability to purchase. As a key member of our team, you will learn about all of the newest vehicles and technologies on the market and participate in team and process development sessions.
Responsibilities- Answer customer calls and establish follow-up with sales appointments
- Respond quickly to all service internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions
- Utilize CRM tracking system daily
- At least one previous role based in strong customer service experience
- Knowledge of a service department a plus
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Strong computer skills
- Willing to submit to a pre-employment background check and drug screen
- Medical and dental benefits
- 401K plan
- Paid time off and vacation
- Growth opportunities
- Paid training
- Employee vehicle purchase plans
- Family-owned and operated
- Long-term job security
- Discounts on products and services
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