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Service Appointment Coordinator

2 months ago

Chesapeake, Virginia, United States Cavalier Ford Lincoln Full time
About Cavalier Ford Lincoln

We are a fast-growing, family-owned dealership seeking energetic individuals to join our unique and fast-paced Business Development Team. Our team is dedicated to making every customer a customer for life, and we believe our employees are our greatest asset.

Job Summary

We are looking for a Service Appointment Coordinator to assist our customers with questions regarding our company, perspective vehicles, and their ability to purchase. As a key member of our team, you will learn about all of the newest vehicles and technologies on the market and participate in team and process development sessions.

Responsibilities
  • Answer customer calls and establish follow-ups with sales appointments
  • Respond quickly to all service internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Utilize CRM tracking system daily
What We Offer
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Discounts on products and services
Qualifications
  • At least one previous role based in strong customer service experience
  • Knowledge of a service department a plus
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills