Hospital Coordinator
2 weeks ago
Job Summary
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield. As a Client Service Coordinator, you will play a critical role in providing exceptional client service and ensuring the smooth operation of our hospital.
Key Responsibilities
- Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
- Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and able to multitask effectively.
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