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Administrative Coordinator for Community Services Leadership

2 months ago

Washington, United States ICF Full time
ADMINISTRATIVE COORDINATOR FOR COMMUNITY SERVICES LEADERSHIP


ICF is a purpose-driven organization comprised of individuals dedicated to enhancing the lives of others and contributing positively to society.

Our fundamental principles include Embracing Diversity; we actively seek individuals who are enthusiastic about fostering a culture that values, appreciates, and recruits diverse perspectives.

Diversity & Inclusion are integral to our identity and operations.


The ADMINISTRATIVE COORDINATOR will function as a key support resource for a senior official within the Office of Community Services (OCS) under the Administration of Children and Families (ACF) at the Department of Health and Human Services (HHS).

OCS oversees various initiatives aimed at alleviating poverty, enhancing opportunities and economic stability for individuals and families, and revitalizing communities.

This role is essential to the ICF team currently providing assistance to this office, and under the guidance of their ICF supervisor, will deliver direct support to OCS leadership.

This position requires a proactive individual who thrives in a dynamic environment with changing priorities and possesses a keen attention to detail; exceptional communication abilities; strong problem-solving skills; and the capacity to engage professionally with senior leadership both within and outside OCS.


This is a hybrid role, requiring in-office presence at OCS headquarters at least two days per week.

This position will necessitate a government clearance to access the government facility and its technology.

Key Responsibilities

Provide comprehensive administrative support for the senior official, including:

  • Managing calendars and scheduling appointments.
  • Coordinating speaking engagements and travel arrangements.
  • Tracking and managing deadlines, including understanding high-priority tasks.
  • Performing various administrative tasks as assigned.

Compose, edit, and review communications on behalf of the senior official, including:

  • Program reports, correspondence, memos, remarks/talking points, presentations, policy guidance, training materials, and other relevant documents.

Assist with data collection, analysis, reporting, quality assurance, and compliance.

Compile information and data from across OCS to respond accurately to high-profile, quick-turnaround data requests.

Conduct research, analyze current policies, assess the implications of proposed legislation, and report findings.

Establish and maintain strong collaborative relationships within and across OCS and ACF, as well as with other federal agencies, state, territorial, and tribal grant recipients, and other key stakeholders.

Participate in regular status and capacity-building meetings with OCS staff and leadership, representing the senior official at meetings as necessary.

Support, coordinate, or co-lead virtual and in-person events, including:

  • Planning content and agendas.
  • Logistics and room assignments.
  • Tracking registration and managing call recordings.
  • Taking notes and following up on action items.

Master and utilize client administrative tools and technology (e.g., GrantSolutions, Swift, On-Line Data Collection System, SharePoint).

Assist with office-wide special projects as directed by senior leadership.

Perform miscellaneous clerical tasks, including electronic file management, filing, labeling, word processing, and spreadsheet development.

Maintain regular communication—at least weekly—with ICF managers, proactively discussing workload, inquiries, and topics for discussion related to effective client support.

Basic Qualifications Required
  • Bachelor's degree in Public Policy, Government, Economics, Urban Planning, or a related field.
  • A minimum of 5 years of relevant experience supporting an executive in a similar role.
Preferred Skills
  • Previous experience in community services or community development.
  • Interest in community development and assisting underserved populations.
  • Experience working on Capitol Hill is advantageous.
Professional Skills You Will Use

Collaborative team player with the ability to take initiative and work independently—a self-motivated individual focused on solutions and committed to process improvement.

Exceptional organizational and time management skills, with the ability to prioritize multiple responsibilities and adapt to a fast-paced environment.

Strong analytical, problem-solving, and decision-making abilities, demonstrating good judgment, discretion, tact, and diplomacy.

Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) and project management software (e.g., Microsoft Project).

Familiarity with data collection and reporting, with the ability to interpret data metrics and identify trends.

Capability to conduct research and analysis, synthesizing information within the context of OCS programs and priorities.

High level of attention to detail.

Excellent written, verbal, and presentation communication skills.

Superior interpersonal skills, demonstrating professionalism and a cooperative attitude in team settings.

Strong customer service orientation and a high level of professionalism.

Working at ICF

ICF is a global advisory and technology services provider, distinguished from typical consulting firms.

We merge unparalleled expertise with innovative technology to assist clients in addressing their most complex challenges, navigating change, and shaping the future.

We believe that solving the world's toughest challenges requires an inclusive workplace where everyone can thrive.

We are an equal opportunity employer, committed to hiring without regard to any protected characteristic.

Our employees are empowered to share their expertise and collaborate to achieve personal and professional goals.


Reasonable accommodations are available for individuals with disabilities and sincerely held religious beliefs throughout the application and employment process.

All information provided will be kept confidential and used solely for the purpose of providing necessary accommodations.

Compensation

The pay range for this position is based on full-time employment.