Customer Service Manager

8 hours ago


Capitol Heights, Maryland, United States Public Storage Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring seamless day-to-day operations.

Key Responsibilities
  • Provide top-notch customer service to our clients, addressing their storage needs and concerns in a professional and courteous manner.
  • Manage storage facilities, including conducting daily inspections, auditing cash drawers, and making bank deposits.
  • Assess customer storage needs and make recommendations on packing and moving supplies.
  • Collaborate with colleagues to ensure efficient and effective operations, including sharing knowledge and best practices.
  • Perform physical tasks, such as transporting and lifting items weighing up to 35 pounds, and maintaining a clean and organized work environment.
Requirements
  • Previous experience in customer service, sales, or a related field, preferably in a fast-paced environment.
  • Valid driver's license and reliable transportation to travel between work locations and conduct other work-related business.
  • Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
  • Flexibility to work a variety of shifts, including weekends and holidays, with a focus on providing excellent customer service.
What We Offer
  • A competitive hourly rate of $17.15, with opportunities for performance-based bonuses.
  • A comprehensive benefits package, including medical, dental, vision, 401k with match, paid time off, and flexible spending.
  • On-site company housing available at many locations, subject to performance and tenure requirements.
  • Mileage reimbursement for work-related travel and opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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