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Customer Service Representative

2 months ago

Capitol Heights, Maryland, United States U-Haul Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

• Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
• Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
• Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
• Answer questions and educate customers about U-Haul products and services, promoting our brand and values.
• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane tanks, maintaining a high level of safety and efficiency.
• Drive a forklift, ensuring safe and efficient operation.

Requirements:

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights. May be required to move equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

• Career stability and opportunities for advancement.
• On-the-job education and training.
• Competitive compensation and benefits package, including health insurance, prescription plans, paid holidays, vacation, and sick days, if eligible.
• Life insurance, MetLaw Legal program, MetLife auto and home insurance, and other benefits.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids, dental and vision plans, and business travel insurance.
• You Matter EAP, LifeLock Identity Theft Protection, and Critical Illness/Group Accident Insurance.
• Dave Ramsey's SmartDollar Program.