HVAC Service Operations Manager

3 days ago


Capitol Heights, Maryland, United States Johnson Controls Full time
About the Role

We are seeking a highly skilled HVAC Service Operations Manager to join our team at Johnson Controls. As a key member of our service operations team, you will be responsible for managing service operations and scheduling to ensure seamless delivery of services to our customers.

Key Responsibilities
  • Service Operations Management: Manage service operations to ensure timely and efficient delivery of services to customers.
  • Scheduling and Coordination: Coordinate with technicians and team leads to schedule service visits and ensure that all necessary resources are available.
  • Customer Communication: Communicate with customers to understand their needs and ensure that their expectations are met.
  • Workforce Management: Manage the workload of technicians and team leads to ensure that all service requests are completed in a timely manner.
  • Reporting and Analysis: Analyze service data to identify trends and areas for improvement, and provide recommendations to management.
Requirements
  • Education: High school diploma or equivalent required, plus a minimum of five years of service confirmed experience managing service operations and/or service scheduling.
  • Skills: Strong interpersonal skills, ability to work independently, and attention to detail.
  • Experience: Minimum of five years of experience in service operations management or a related field.
Preferred Qualifications
  • Education: Associate degree preferred.
  • Experience: Experience in project accounting or costing principles is desired.


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