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Customer Service Manager

2 months ago

Capitol Heights, Maryland, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager - Self Storage. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Assess customer storage needs and provide personalized solutions, including selling packing and moving supplies
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent
  • Audit cash drawers and make bank deposits as part of daily business operations
  • Communicate with customers to resolve issues and ensure timely payments
  • Perform physical tasks, including transporting items weighing up to 35 pounds and maintaining facility cleanliness
Requirements
  • Previous experience in customer service, sales, or a related field
  • Valid driver's license and reliable transportation
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.