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Consumer Access Customer Support Specialist
2 months ago
Position Overview:
The role of the Consumer Access Customer Support Specialist is pivotal in delivering outstanding service and fostering positive interactions with patients, families, community members, and staff. This position is responsible for managing incoming, outgoing, and internal communications effectively.
Key Responsibilities:
- Operate the telephone switchboard to ensure seamless communication.
- Provide exceptional customer service to all callers, ensuring they are directed to the appropriate resources.
- Address and escalate consumer inquiries through various communication channels.
- Maintain effective communication with patients, colleagues, and management.
Work Environment:
Candidates must have a dedicated home office that is free from noise and distractions. Basic technical skills are required for setting up equipment and troubleshooting issues as they arise.
Qualifications:
Education: High School Diploma or equivalent.
Experience: A minimum of two years in a customer service role is required, along with basic computer proficiency.
Skills: Strong written and verbal communication abilities, capability to perform well under pressure, and familiarity with Customer Relations Management (CRM) applications and Electronic Medical Records (EMR) systems is preferred but not mandatory.
Equal Opportunity Employer:
Baptist Health International is committed to fostering a diverse and inclusive workplace.
