Customer Support Specialist
3 days ago
**About the Role**
We are seeking a skilled Customer Support Specialist to join our team in the NY metropolitan area. This is a customer-facing role that requires strong communication skills and the ability to receive and address client concerns effectively.
The ideal candidate will have advanced proficiency in site operations and procedures, with a focus on providing good customer service. They will be responsible for promptly informing supervisors of potential problems or customer concerns, reviewing and responding to management and client requests, and overseeing workflow and job balance between staff.
This is a key role in our organization, and we offer a competitive compensation package, including an estimated hourly rate of $24.38 - $32.70 based on experience and location. If you have 2-4 years of related experience and a strong background in customer service, we encourage you to apply.
**Key Responsibilities:**
- Promptly informs supervisor of potential problems or customer concerns
- Reviews and responds to management and client requests via emails, phone calls, text messages, and verbal
- Oversees workflow and job balance between staff
**Requirements:**
- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience
- Prior experience in a customer service environment
- Good computer skills/technical knowledge
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