Customer Support Specialist

3 weeks ago


New York, New York, United States Palantir (2) Full time

Palantir is seeking a Customer Support Specialist to provide exceptional product and service information to customers, resolving technical issues efficiently.

We estimate the salary for this role to be around $65,000 - $90,000 per year, depending on experience and qualifications.

The ideal candidate will have previous experience in customer-facing roles, excellent communication skills, and the ability to troubleshoot complex product issues.

Key Responsibilities:

  • Handle customer inquiries and complaints via phone, email, or chat
  • Provide accurate and timely product information to resolve customer queries
  • Troubleshoot and resolve technical product issues through various channels
  • Document and update customer records based on interactions

Requirements:

  • Previous experience in customer service, sales, or related fields
  • Excellent written and verbal communication skills
  • Able to build rapport with clients and provide personalized support
  • Familiarity with Palantir products and services is a plus


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