Customer Support Expert
3 days ago
Job Description:
We are seeking a Support Specialist I to provide technical/customer service to attorneys and staff on all Firm computer and audio-visual systems. This includes troubleshooting, maintenance, repair, service calls, and upgrading hardware and firmware.
Responsibilities:
- Comply with Firm IT policy and procedures, risk management, HR policies, respect in the workplace, and client confidentiality.
- Provide professional customer service to all attorneys, staff, and guests.
- Support video conferencing with effective operation of audio-visual systems and technology.
- Coordinate meeting and event AV requirements with attorneys, staff, and guests.
- Submit, resolve, and follow up on incident tickets for all IT work requests.
- Process new hires, issue equipment, program phone extensions, and set up new hire offices or issue equipment to fully remote workers.
- Process departures according to IT guidelines.
- Accountable for all IT assets and record keeping in ServiceNow.
- Responsible for laptop imaging, maintenance, and repair.
- Issue and account for loaner computers and devices as needed.
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Customer Service Expert
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