Customer Service Ambassador

7 days ago


Greenwood Village, Colorado, United States Groove Toyota Scion Full time
Job Summary

We are seeking a highly driven and results-oriented Customer Service Representative to join our growing service department team at Groove Toyota Scion. As a key member of our team, you will be responsible for handling all incoming customer inquiries, confirming service appointments, and ensuring complete satisfaction with our vehicle servicing.

Key Responsibilities
  • Answer all incoming customer calls and emails promptly and professionally
  • Call current and former service customers to confirm and schedule appointments
  • Communicate effectively with internet customers according to their preferred method of communication
  • Maintain accurate data in customer database
  • Schedule service appointments for the soonest available time slots
  • Follow-up via the customer's preferred method of communication to ensure they were completely satisfied with their service
Requirements
  • At least 18 years of age
  • Ability to pass a pre-employment background check and drug screen for illegal substances
  • Authorized to work in the United States
What We Offer
  • Competitive pay and monthly performance bonus
  • Career growth and opportunity for advancement
  • Paid time off that accrues from day one of employment
  • An extensive benefits package including medical, dental, vision, life and disability insurance, and more
  • 401(k) with employer contribution
  • Tuition assistance
  • Gym membership reimbursement
  • Employee discounts
About Us

Groove Toyota Scion is a leading automotive dealership that values its customers and employees. We are committed to providing an exceptional customer experience and a positive work environment. Our team is dedicated to fostering professional growth and delivering extraordinary customer satisfaction.



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