Customer Service Representative

7 days ago


Greenwood Village, Colorado, United States Transdev Full time
About the Role

As a Customer Service Representative with Transdev, you will play a vital role in ensuring the smooth operation of our transportation services. You will be the primary point of contact for customers, providing exceptional service and support to resolve any issues or concerns they may have.

Key Responsibilities
  • Customer Service: Handle incoming calls, emails, and other inquiries from customers, providing timely and effective solutions to their transportation needs.
  • Transportation Coordination: Coordinate with transportation providers to ensure seamless service delivery, including scheduling, modifying, and canceling transportation requests.
  • Problem Resolution: Defuse customer escalations by offering assurance of help to resolve issues, and ensure proper escalation procedures are followed when necessary.
  • Communication: Maintain open and transparent communication with customers, transportation providers, and internal stakeholders to ensure effective service delivery.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: One year of related customer service experience and/or training preferred.
  • Skills: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Language: Bilingual communication skills are a plus.
  • Computer Skills: Experience with word processing, spreadsheets, Internet software, email, and/or database software preferred. Basic computer skills are required.
  • Flexibility: Must be able to work flexible hours.
  • Customer Focus: Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
About Transdev

Transdev is a global mobility company operating in 19 countries, with a team of 110,000 employees. We are committed to providing safe, reliable, and innovative solutions that serve the common good. As a customer-centric organization, we value our employees and strive to create a positive and inclusive work environment.



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