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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Boyd Group. As a key member of our repair facility team, you will be responsible for delivering exceptional customer experiences and providing administrative support to ensure seamless vehicle repair processes.
Key Responsibilities- Customer Service: Provide timely and effective communication with customers and insurance partners to ensure their needs are met and expectations are exceeded.
- Administrative Support: Manage working relationships with customers and insurance companies, and provide administrative support to the repair facility team.
- Repair Order Management: Prepare and manage repair orders, including quality control checklists, work orders, and parts lists.
- Communication and Documentation: Record all communication with customers and insurance partners using our repair management system, and update records as necessary.
- Rental Management: Confirm car rental information and update our rental management system accordingly.
- Education: High School Diploma or equivalent.
- Experience: Minimum 1 year of experience in a similar role, such as administration assistant.
- Skills: Strong attention to detail, ability to multitask, and excellent communication and customer service skills.
- Competitive Pay: $17 - $25 hourly.
- Benefits: Medical, prescription drug, dental, and vision insurance, 401(k) retirement plan, employer-paid short-term disability and life insurance, paid vacation and holidays, and continuing education opportunities.
The Boyd Group is a leading provider of collision repair services, committed to delivering exceptional customer experiences and providing a positive work environment for our team members.
