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Customer Service Manager

2 months ago

Greenwood Village, Colorado, United States Public Storage Full time
{"Job Title": "Customer Service Manager - Self Storage", "Job Description": "Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our self-storage facilities.

Key Responsibilities
  • Provide excellent customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Conduct daily storage unit inspections to ensure inventory and availability, and make recommendations to customers on storage solutions.
  • Audit cash drawers and make bank deposits, ensuring accurate financial records.
  • Communicate with customers regarding payment reminders and collections, and provide support with moving and storage supplies.
  • Work independently at multiple locations, spending time both inside and outside, and maintain a clean and organized work environment.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of customer service experience in a retail, restaurant, or service-based environment.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 35 pounds and walk in/around facilities for up to 50% of the workday.
What We Offer
  • Competitive hourly rate and opportunities for performance-based bonuses.
  • Flexible scheduling and opportunities for career growth and development.
  • On-site company housing available at many locations.
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) with match.
", "Company Description": "Public Storage is the self-storage industry leader, dedicated to providing exceptional customer service and innovative storage solutions. We are committed to creating a positive and inclusive work environment, and we are proud to be recognized as a Great Place to Work by the Great Place to Work Institute.", "lang_code": "en-US"}