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Insurance Account Manager

2 months ago

Wilmington, Delaware, United States HUB International Full time
About HUB International

HUB International is a leading insurance brokerage firm that provides a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Job Summary

We are seeking an experienced Account Executive to join our Commercial Lines Department. The selected candidate will be responsible for coordinating and/or participating in placement, service, and retention of assigned key commercial insurance accounts.

Key Responsibilities
  • Develop and maintain relationships with clients to ensure that all insurance service needs are met.
  • Respond to daily client requests and ensure all their needs are handled in an accurate and timely manner.
  • Lead all aspects of client service, coordination of marketing strategy, and renewal of book of business.
  • Use judgment and creativity based on industry experience and internal resources to produce favorable results and solutions to address clients' insurance needs.
  • Effectively manage the new business and renewal process, including capturing exposure information and putting together complete submissions.
  • Negotiate terms, conditions, and pricing directly with insurance carriers when centralized marketing is not utilized.
  • Collaborate and strategize with central marketing department resources if/when utilized.
  • Acquire understanding of clients' business and insurance objectives and critically analyze and compare insurance programs to determine suitability.
  • Lead resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.
  • Lead client meetings, including renewal meetings, independent from producer or manager as needed.
  • Counsel clients on coverage issues and research coverage as needed.
  • Maintain effective relationships with carrier markets while maintaining integrity of HUB NEE's centralized marketing model.
  • Coordinate the production and delivery of new business and renewal proposals, exposure/rate comparison and insurance summaries.
  • Effectively manage, develop, and delegate work to Account Manager or Assistant Account Manager, if applicable, and ensure consistent workflow among team members.
Requirements
  • 10+ years insurance brokerage or property casualty insurance experience in account management role preferred.
  • Exceptional customer service skills.
  • Strong reading comprehension and analysis skills.
  • Strong computer skills.
  • Strong written and oral communication skills.
  • Strong organization and follow-up skills.
  • Ability to exercise independent judgment.
  • Ability to effectively work in a team environment.
  • Proficient in Microsoft Office Products.
  • Applied EPIC Agency Management System experience preferred but not required.
  • Currently licensed in good standing.
What We Offer

HUB International offers a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits program.

We are an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.