Commercial Lines Account Manager

4 weeks ago

Wilmington, Delaware, United States HUB International Full time
About HUB International

HUB International is a leading insurance broker providing a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Job Summary

We are seeking a highly skilled Commercial Lines Account Manager to join our team at HUB International. As a key member of our Commercial Lines Department, you will be responsible for coordinating and participating in the placement, service, and retention of assigned key commercial insurance accounts.

Key Responsibilities
  • Coordinate and participate in the placement, service, and retention of assigned key commercial insurance accounts.
  • Develop and maintain relationships with clients to ensure that all insurance service needs are met.
  • Respond to daily client requests and ensure all their needs are handled in an accurate and timely manner.
  • Lead all aspects of client service, coordination of marketing strategy, and renewal of book of business.
  • Use judgment and creativity to produce favorable results and solutions to address clients' insurance needs.
  • Effectively manage the new business and renewal process, including capturing exposure information and putting together complete submissions.
  • Negotiate terms, conditions, and pricing directly with insurance carriers.
  • Collaborate and strategize with central marketing department resources.
  • Acquire understanding of clients' business and insurance objectives and critically analyze and compare insurance programs to determine suitability.
  • Lead resolution of escalated complex service issues between clients and insurance carriers.
  • Lead client meetings, counsel clients on coverage issues, and research coverage as needed.
  • Maintain effective relationships with carrier markets while maintaining integrity of HUB NEE's centralized marketing model.
  • Coordinate the production and delivery of new business and renewal proposals, exposure/rate comparison and insurance summaries.
  • Effectively manage, develop, and delegate work to Account Manager or Assistant Account Manager, if applicable.
Qualifications
  • 10+ years insurance brokerage or property casualty insurance experience in account management role preferred.
  • Exceptional customer service skills.
  • Strong reading comprehension and analysis skills.
  • Strong computer skills.
  • Strong written and oral communication skills.
  • Strong organization and follow-up skills.
  • Ability to exercise independent judgment.
  • Ability to effectively work in a team environment.
  • Proficient in Microsoft Office Products.
  • Applied EPIC Agency Management System experience preferred but not required.
  • Currently licensed in good standing.

HUB International is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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