Insurance Service Coordinator

3 weeks ago


Wilmington, Delaware, United States Allen Insurance Group Full time
Job Title: Insurance Customer Service Representative

Job Overview

At Allen Insurance Group, we are committed to delivering exceptional customer service and community engagement. As an Insurance Customer Service Representative, you will be the primary point of contact for our valued clients in Wilmington, Delaware. Your dedication to assisting clients will be crucial in our mission to provide unparalleled service within the insurance industry.

Key Responsibilities


  • Client Interaction: Serve as the initial contact for clients, addressing inquiries related to their insurance policies.
  • Policy Management: Assist clients with policy changes, renewals, and coverage options.
  • Problem Resolution: Handle customer requests and resolve issues to maintain high satisfaction levels.
  • Documentation: Accurately record customer interactions and update client information in our systems.
  • Cross-Department Collaboration: Work closely with other teams to provide comprehensive support to clients.
  • Continuous Improvement: Participate in training to enhance knowledge of insurance products and improve service delivery.


Requirements


  • Experience: Prior experience in customer service, ideally in the insurance industry.
  • Communication Skills: Strong verbal and written communication skills necessary for effective client interaction.
  • Problem-Solving: Ability to assess situations and resolve issues efficiently and effectively.
  • Detail-Oriented: High attention to detail to ensure accurate information is provided to clients.
  • Team Player: Willingness to work collaboratively with team members to meet organizational goals.
  • Positive Attitude: A friendly and inviting demeanor that creates a welcoming atmosphere for customers.


Benefits


  • Annual Base Salary Based on Experience
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Retirement Plan


What We Offer

At Allen Insurance Group, we prioritize a supportive environment where your efforts are recognized, and your contributions make a real impact. If you possess a positive attitude and passion for helping others, we encourage you to apply and become a part of our dedicated team.

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