Insurance Claims Specialist

4 weeks ago


Wilmington, Delaware, United States State Farm Insurance Full time
Job Summary:

As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service to our policyholders. Your primary responsibility will be to assist customers with their insurance needs by offering accurate and timely information. You will also be responsible for processing policy changes and updates in our system, handling incoming calls and emails from customers regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Training and development opportunities to help you succeed in your role.


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