Customer Service Lead
22 hours ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.
Key Responsibilities:
- Model company core values and deliver a consistently great experience to all customers with a high level of professionalism.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
About Us:
Burlington Stores, Inc. is a rapidly growing retail company committed to providing a positive shopping experience for our customers. We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including dental and vision coverage, life insurance, paid time off, and a 401(k) plan.
Our Commitment to Health & Safety:
The health and safety of our associates and customers are our top priorities. We have implemented new guidelines and expectations to ensure a safe and healthy work environment.
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