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Customer Service Liaison

2 months ago

GondrecourtleChâteau, Grand Est, United States Cemstone Full time

**About Cemstone**

Cemstone is a leading provider of innovative concrete solutions, dedicated to delivering exceptional customer experiences.

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to provide tailored solutions.

**Key Responsibilities**

• Provide exceptional customer service through phone, email, and in-person interactions

• Develop and maintain in-depth knowledge of Cemstone's products and services

• Collaborate with internal teams to resolve customer complaints and concerns

• Identify opportunities to upsell and cross-sell Cemstone's offerings

• Maintain accurate records of customer interactions and feedback

• Stay up-to-date on industry trends and competitor activity

**Requirements**

• High school degree or equivalent required; degree in business or related field preferred

• 3-5 years of customer service experience, with a proven track record of success

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Basic computer skills and proficiency in CRM software

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance