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Customer Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Cosentino. As a key member of our operations team, you will be responsible for scheduling appointments and managing multiple schedules to ensure seamless customer experiences.
Key Responsibilities- Schedule Appointments: Ensure that measures and installs are scheduled within the required timeframe, maintaining the integrity of routes and ensuring volume for business needs are met.
- Customer Communication: Communicate and coordinate with customers, contractors, and production staff to ensure timely responses to customer inquiries.
- Operations Management: Monitor measure and install square footage, reporting KPI attainment to management and maintaining CRM updated with all customer changes/notes.
- Team Collaboration: Participate in and interact with internal teams on a regular basis to ensure timely responses to customers/orders.
- Experience: +1 year of customer service experience in a call center environment.
- Education: High School Diploma/GED.
- Skills: Communication: Oral & Written, Capacity to multitask, Ability to work independently, Strong organization.
- Experience: Experience scheduling/routing appointments and managing multiple schedules.
- Language: Proficiency in Microsoft Office (Excel, Outlook, etc.).
Cosentino is a leading producer of architectural and decorative surfaces, with a presence in over 100 countries and 5 continents. We are committed to providing innovative and sustainable solutions for home and business spaces, and we are seeking talented individuals like you to join our team.