Patient Services Manager
2 weeks ago
Aramark Healthcare+ is seeking a highly skilled Patient Services Manager to join our team at Jefferson University Hospital in Philadelphia, PA. As a key member of our Food & Nutrition Department, you will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes.
This role requires a strong understanding of healthcare industry standards and the ability to utilize technical training to interpret government-mandated nutritional standards. You will be responsible for managing patient feeding, quality assurance, and driving patient satisfaction scores.
Key Responsibilities:- Manage patient food service activities and implement/maintain programs to drive overall patient satisfaction
- Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs
- Drive patient satisfaction and maintain client relationships through rounding
- Ensure compliance to food safety, sanitation, and overall workplace safety standards
- Supervise, staff, train, and manage the performance of food service supervisors, diet office, kitchen, tray line or room service program, and patient meal delivery staff
- Serve as liaison between dietetics staff and food service departments
- Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of specific issues directly related to age of patient population
- Coordinate activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution, and service of food to ensure optimal nutrition care of patients/residents
- Manage and control resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines
- Requires at least 1-2 years of experience in a food service supervisor or management role
- Bachelor's degree or equivalent experience
- Healthcare patient services management experience preferred
- Experience managing, motivating, and engaging a large workforce
- Proficiency with Microsoft Office programs required
- Excellent interpersonal, customer service, and organizational skills required
- Nutrition education and/or background preferred
- ServSafe Certification is a plus
- Must be able to work a varied schedule (opening, closing, and mid-shift, plus alternate weekends and holidays)
Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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