HVAC Field Operations Supervisor

2 weeks ago


Raynham, Massachusetts, United States Revise Full time

Summary/Objective

Revise seeks a dedicated and experienced HVAC Field Operations Supervisor to oversee the daily activities of our skilled HVAC Install & Service Technicians. This role is crucial in ensuring the smooth operation of our field team, delivering exceptional customer service, and maintaining the highest standards of quality workmanship.

Essential Functions

  • Serve as the primary point of contact for all day-to-day operational needs and inquiries from HVAC Technicians in the field.
  • Directly engage with customers to effectively resolve issues and ensure their satisfaction.
  • Conduct quality control visits to monitor technician performance and identify areas for improvement.
  • Provide comprehensive training and development to employees, emphasizing adherence to company policies, regulatory compliance, and occupational safety protocols.
  • Take ownership of overall work quality, customer experience, and monthly revenue targets.
  • Monitor and evaluate the performance of all field staff, developing action plans and documented discussions to address areas for growth.
  • Collaborate closely with the Logistics team to manage scheduling, cancellations, and job scope details.
  • Ensure timely resolution of all paperwork-related matters.
  • Respond promptly and efficiently to phone calls, emails, and text messages.
  • Be available to work outside of regular business hours as needed.

Accountability

  • Guarantee the timely completion and accuracy of all assigned tasks.
  • Foster a positive and collaborative work environment with fellow employees.
  • Adhere to contractual requirements, safety and health regulations, and company policies.

Job Requirements

  • Possess in-depth knowledge and experience in HVAC system maintenance, installation, and repair.
  • Demonstrate exceptional technical expertise, outstanding interpersonal skills, and a commitment to providing superior customer service.
  • Be a team player with excellent written and verbal communication abilities.
  • Have 3+ years of experience managing people effectively.
  • Bring 5+ years of hands-on experience in the HVAC industry.
  • Hold a valid Massachusetts Driver's License.

Physical Demands

  • Perform work duties both indoors and outdoors as required.
  • Be able to lift, carry, push, or pull up to 50 pounds.
  • Maintain physical stamina for extended periods of time.


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