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Operations Director

2 months ago

Raynham, Massachusetts, United States Cape Cod Cafe Full time
Job Overview

Cape Cod Cafe is seeking a highly skilled and experienced Operations Manager to lead our restaurant team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, maintaining high standards of food quality, service, and customer satisfaction.

Key Responsibilities
  • Leadership and Management
    • Recruit, train, and develop a high-performing team of restaurant staff, ensuring they have the skills and knowledge to deliver exceptional customer service.
    • Hold team members accountable for their performance, providing regular feedback and coaching to help them improve.
  • Operational Excellence
    • Develop and implement operational strategies to drive sales growth, improve efficiency, and reduce costs.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Customer Satisfaction
    • Ensure that all customers receive a high-quality dining experience, with prompt and friendly service.
    • Address customer complaints and concerns in a professional and timely manner.
  • Facility Maintenance
    • Oversee the maintenance and upkeep of the restaurant, including cleaning, repairs, and equipment maintenance.
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and cost control.
    • Compliance and Risk Management
      • Ensure compliance with all relevant laws, regulations, and company policies.
      • Identify and mitigate potential risks to the business, including food safety and security risks.
    Requirements
    • Education and Experience
      • Bachelor's degree in Hospitality, Business, or a related field.
      • Minimum 3 years of experience in a restaurant management role, with a proven track record of success.
    • Skills and Qualifications
      • Strong leadership and management skills, with the ability to motivate and develop a team.
      • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and suppliers.
      • Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.
      • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.