Success Partnership Leader

1 week ago


Boston, Massachusetts, United States Sama Full time
Sama: Where Employee Engagement Meets Business Growth

At Sama, we're passionate about unlocking employee potential and driving business success. As a pioneer in employee engagement, we're seeking a seasoned professional to join our team as a Customer Success Director. This role offers the chance to make a real difference in the lives of employees and organizations worldwide.

About the Role:

You'll be responsible for building and maintaining strong relationships with our clients, driving customer success, and maximizing ROI. With our cutting-edge platform and collaborative team environment, you'll have the resources and support needed to excel in this role.

Key Responsibilities:

  • Develop and execute comprehensive customer success plans, aligned with each client's unique needs and objectives.
  • Work closely with our sales team to identify new business opportunities and drive revenue growth.
  • Collaborate with cross-functional teams to share customer insights and drive business growth.
  • Monitor customer usage and adoption of our platform, using data analytics to inform decision-making and drive continuous improvement.

Requirements:

  • Minimum 3-5 years of experience in HR or Customer Success roles, with a proven track record of driving business growth and customer satisfaction.
  • Experience working in start-ups, with a keen understanding of the fast-paced and dynamic nature of these environments.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Proficiency in CRM tools, with a focus on leveraging technology to drive automation and scalability.

What We Offer:

  • Competitive salary of $60,000 - $80,000, commensurate with experience.
  • Hybrid working model, with flexibility to work remotely and collaborate with our Boston-based team.
  • Ongoing training and development opportunities, empowering you to grow your skills and advance your career.
  • Chance to be part of a dynamic and forward-thinking organization, dedicated to making a positive impact on the world.


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