Digital Product Success Manager

1 week ago


Boston, Massachusetts, United States Builder - What would you Build? Full time

Builder.ai is a pioneering company that empowers entrepreneurs, small businesses, and global brands to create software solutions with ease. We're on a mission to revolutionize app building by making it accessible to everyone, regardless of their background or technical expertise.

We've already helped thousands of customers achieve their software goals, and we're now looking for a skilled Customer Product Owner (or Productologist) to join our Delivery team in Boston. As a key member of our team, you'll play a crucial role in turning customers' visions into software reality.

As a Productologist, you'll work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle. Your primary responsibility will be to lead the Spec Call with our customer, ensuring that you've translated their vision into a detailed proposal called a Buildcard. You'll then scope, plan, implement, and track specific short-term deliverables up to the design phase, including capturing user flows, working with designers, and laying out highly detailed product requirements.

You'll be responsible for:

  • Understanding customers' goals and advising technical and non-technical stakeholders on how to achieve those goals using our technology.
  • Being an expert and evangelist for the Builder.ai platform, showcasing its capabilities to maximize customer success.
  • Collaborating with the Customer, Sales Team, Design, and Execution Team to create the product roadmap and set release scope & objectives.
  • Creating product documentation, user flows, and rough wireframes, refining the customer experience with designers.
  • Clarifying, identifying, and tracking requirements and issues, removing barriers, and escalating project issues where required.

The ideal candidate will have a strong background in product ownership or project management in software development, with experience managing multiple projects at scale in cross-functional teams. They should also possess excellent communication skills to engage with customers professionally and respectfully as the representative of Builder.ai.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits such as stock options, generous paid leave, and trips abroad. If you're passionate about helping customers succeed and want to be part of a revolutionary AI technology, apply now



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