Member Experience Representative

4 weeks ago


Cincinnati, Ohio, United States YMCA of Greater Cincinnati Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Staff. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a welcoming and inclusive environment at the Blue Ash YMCA.

Key Responsibilities
  • Warmly greet every individual entering the facility, fostering a positive atmosphere.
  • Master various tasks, from answering inquiries to handling membership sales and program registrations.
  • Lead informative facility tours, showcasing our programs and services to potential members.
  • Provide outstanding customer service, embodying the YMCA's mission with positivity and enthusiasm.
Requirements
  • Minimum 18 years of age, with a high school diploma or equivalent.
  • Possess current CPR/First Aid certification (or willingness to obtain).
  • Alignment with the YMCA's mission, coupled with outstanding customer service and organizational skills.
What We Offer
  • Competitive hourly rate: $14.53/hour.
  • Individual membership: Enjoy access to a world of recreational activities.
  • Program discounts: Access exclusive discounts on programs.
  • Retirement savings plan: Optional plan to help you work toward a financial future.


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