Member Experience Associate

2 months ago


Cincinnati, Ohio, United States YMCA of Greater Cincinnati Full time
Member Experience Staff

We're seeking a dynamic and enthusiastic individual to join our team as a Member Experience Staff at the Central Parkway YMCA. This role combines member service, fitness, and building supervisor duties, perfect for someone passionate about healthy living.

As a Member Experience Staff, you'll have the opportunity to connect people to one another, to their goals, and to our cause through our facility, programs, friendships, and volunteer opportunities. Every day is different and exciting, and you'll have the chance to work in a fast-paced environment with great coworkers.

Responsibilities:

  • Greet every person entering the YMCA courteously and friendly, calling members and staff by name, having good eye contact, scanning membership cards and checking all non-members in properly.
  • Answer phones, complete program registration, membership sales, cash receipting operations, and proficiently perform all membership functions and responsibilities in the Daxko system.
  • Conduct building tours, interpreting membership policy and procedures, and interpreting programs to prospective members.

Qualifications:

  • Must be at least 18 years of age, with a high school diploma or equivalent.
  • CPR, First Aid, AED, Oxygen certifications required within 60 days of hire.
  • Support of the mission of the YMCA, display positive and friendly attitude, possess good customer service and organizational skills.

Starting pay is $13/hour. Benefits may include an individual YMCA membership, program discounts, and optional retirement savings plan.



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