Member Experience Associate

4 weeks ago


Cincinnati, Ohio, United States YMCA of Greater Cincinnati Full time
Member Experience Staff

We're seeking a dynamic and enthusiastic individual to join our team as a Member Experience Staff at the Central Parkway YMCA. This role combines member service, fitness, and building supervisor duties, perfect for someone passionate about healthy living.

As a Member Experience Staff, you'll be the first point of contact for members and potential members, providing a warm and welcoming experience. You'll connect people to our cause, facilitate friendships, and promote our programs and services.

Responsibilities:

  • Provide exceptional customer service, greeting members and staff by name, and ensuring a positive experience for all.
  • Manage membership sales, cash receipting operations, and proficiently perform all membership functions in the Daxko system.
  • Conduct building tours, interpreting membership policy and procedures, and promoting programs to prospective members.

Qualifications:

  • High school diploma or equivalent required.
  • CPR, First Aid, AED, and Oxygen certifications required within 60 days of hire.
  • Support of the YMCA mission, positive attitude, and excellent customer service and organizational skills.

Starting pay is $13/hour. Benefits may include an individual YMCA membership, program discounts, and optional retirement savings plan.



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