Customer Service Representative

5 days ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Midwest Management Group.

Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive experience at our fitness center.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and welcoming environment for members.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Punctuality and Reliability: Must be able to work a variety of shifts, including evenings, and be punctual and reliable.
  • Exceptional Communication Skills: Strong listener with the ability to empathize and problem-solve, and demonstrate diplomacy in all interactions.
  • CPR Certification: Current CPR certification is required.
  • Education: High School diploma or equivalent required.
Physical Demands
  • Standing and Walking: Continual standing and walking during shifts.
  • Talking and Listening: Continual talking in person or on the phone during shifts.
  • Lifting: Occasional lifting up to 50 pounds.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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