Member Support Specialist

2 months ago


Cincinnati, Ohio, United States TruPartner Credit Union Full time
Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TruPartner Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Respond to member inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information about our products and services
  • Work collaboratively with other departments to ensure seamless service delivery
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Previous customer service or related experience
  • Basic understanding of computers and technology
  • Strong communication and interpersonal skills

What We Offer:

  • A dynamic and supportive work environment
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development

About Us:

TruPartner Credit Union is a leading financial institution dedicated to providing exceptional service to our members. We are committed to helping our members achieve their financial goals and live their best lives.

A Day in the Life:

As a Customer Service Representative, you will be the first point of contact for our members. You will be responsible for answering their calls, responding to their emails, and resolving any issues they may have. You will work closely with other departments to ensure seamless service delivery and meet or exceed performance metrics and quality standards.

Work Schedule:

You will typically work Monday through Thursday from 8:30 AM to 5 PM and Fridays from 8:30 AM to 5:30 PM, as well as some Saturdays (typically 2/month). Your flexibility will provide excellent customer service that our members and team greatly appreciate.


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