Patient Experience Representative

2 weeks ago

Cincinnati, Ohio, United States Compass Group Careers Full time
Job Title: Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. Your primary responsibility will be to successfully complete all assigned patient interviews and new admission visits.

Key Responsibilities:
  • Conduct new admission visits to all assigned units within the established timeframe.
  • Ensure that all employees demonstrate an aggressive hospitality orientation toward customers and clients.
  • Support client satisfaction at a level that ensures account retention.
  • Promote client awareness of the Patient Experience Program.
  • Assist in customizing programs to meet each account's unique needs as required.
  • Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
  • Assist in effective employee relations programs at unit site.
  • Encourage employee creativity and innovation.
  • Provide recognition for employee when programs are implemented with success.
  • Complete housekeeping tasks when requested by customer or patients.
  • Resolve housekeeping issues that do not meet standards and ensure housekeeping tasks are followed up on and completed in a timely manner.
Requirements:
  • Possess a thorough knowledge of office procedures and contract administration.
  • Ability to use working knowledge of the environment to meet established goals and objectives.
  • Fiscal and budgetary skills.
Benefits:
  • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
  • Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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