Banking Services Specialist/ Teller
4 days ago
Job Title: Banking Services Specialist
Department: Consumer Banking
Classification: Non-exempt
Reports to: Branch Manager
Summary/Objective:
The Banking Services Specialist provides a full range of banking services to customers with an emphasis on retail banking products. Under Branch Manager's direction, focuses on providing service in the areas of account administration, operations, sales and service. Actively cross-sells additional business products such as loans and cash management products through referrals. Develops and maintains relationships with ICBC customers to maximize customer satisfaction and sales opportunities.
Key Responsibilities:
1. Provides a full range of banking services to customers, including account administration, operations, sales and service.
2. Actively cross-sells additional business products such as loans and cash management products through referrals.
3. Develops and maintains relationships with ICBC customers to maximize customer satisfaction and sales opportunities.
4. Provides excellent customer service and responds promptly to customer requests.
5. Maintains confidentiality and possesses basic math and accounting skills.
6. Follows instructions and pre-established guidelines.
7. Ability to apply common sense understanding when dealing with problems.
8. Bilingual-English and Mandarin is required, Cantonese is preferred.
Requirements:
High school diploma or GED; related work experience in banking or accounting; knowledge of the Bank's products; ability to determine customer's needs and suggest other products to them.
Language/Communication Skills:
Must be able to read and comprehend simple instructions, correspondence, memos and procedures in English. Ability to effectively communicate with customers in a pleasant manner; must be outgoing and friendly. Ability to listen carefully to determine what customer may need. Ability to speak Cantonese, Mandarin and other Chinese dialects is highly desirable.
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