Banking Associate

2 days ago


New York, New York, United States TD Bank Full time
Job Description

The Banking Associate is a key role in delivering exceptional customer experiences at TD Bank. As a Banking Associate, you will play a vital part in providing advice and educational support on banking products and services to help customers achieve their financial goals.

Key Responsibilities
  • Accurately complete everyday banking transactions and provide advice on banking products and services.
  • Build trust with customers through educational content and tools, provide consultative support, and advocate with proactive insights and recommendations.
  • Utilize TD's systems and tools to engage with customers, acquire and deepen relationships, and provide advice and guidance to attract and retain customers.
  • Understand customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner.
  • Accurately complete everyday banking transactions, either on the teller line or on the platform, while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert.
Requirements
  • High school diploma or GED.
  • 1 year experience working with customers in any capacity, demonstrated through volunteering, education, military experience, or other relevant experience.
  • Demonstrated Customer Service skills.
  • Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
  • Teller experience preferred.
  • Required to complete Teller training and part 1 of platform training upon hire.
Working at TD Bank

At TD Bank, we're committed to providing a positive work environment that aligns with our TD Model, Brand, and Culture. We're a leader in customer experience, and we're innovating to enhance the customer experience and build capabilities to shape the future of banking.

We offer a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.



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