Banking Operations Specialist
3 weeks ago
Role Summary
Traditions Bank is seeking a skilled Banking Operations Specialist to join our team. As a key member of our operations team, you will play a vital role in ensuring seamless banking experiences for our customers.
Key Responsibilities
- Process customer transactions with a high level of accuracy and adhere to all bank policies and procedures.
- Support back-office operations by managing ATM maintenance, document scanning, and assisting in other teller functions as needed.
- Take ownership of each interaction, answering and screening phone calls, addressing customer questions, and resolving issues professionally.
- Actively listen to customers to understand and anticipate their financial needs, making appropriate referrals to other team members.
- Stay knowledgeable about our products and services, educating customers on options that can enhance their banking experience.
Requirements
- Previous customer service and cash handling experience essential.
- Adaptability and reliability for a floating role that may require travel within York and surrounding areas.
- A collaborative mindset and a high level of integrity, especially in handling confidential customer information.
- Proficiency in Microsoft Office 365 and familiarity with banking software systems is beneficial.
About Traditions Bank
We are a community-centered bank that values trust, community, and personal growth. This role offers a unique opportunity to grow your career within our bank, where your efforts will directly impact the well-being of our customers and our team.
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