Teller I Role

4 weeks ago

New York, New York, United States TD Bank Full time
Job Description

Job Title: Teller I Role

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Teller I. As a Teller I, you will play a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency.

Key Responsibilities:

  • Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
  • Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
  • Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs
  • Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
  • Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
  • Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
  • Verifies customers' identities by following customer authentication policies & procedures
  • Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
  • Adheres to safe deposit box procedures/operations and guidelines
  • Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
  • Accountable for ensuring confidential customer information is securely stored throughout the day
  • Understands the importance of and follows dual control
  • Follows all security and audit measures to minimize potential loss
  • Utilizes bank tools and processes to detect, address and prevent fraud

Requirements:

  • High school diploma or GED
  • 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled
  • Demonstrated Customer Service skills preferred
  • Strong organizational skills
  • Detail-oriented
  • Ability to function in a fast-paced and changing environment
  • Excellent communication skills with ability to be concise, clear and consistent

About TD Bank: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

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