Banking Associate

3 hours ago

New York, New York, United States TD Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Teller I. As a Teller I, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

Key Responsibilities
  • Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the store
  • Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately
  • Process cash transactions, such as cashing checks, verifying currency, balancing cash drawer, and night deposits, with a high level of accuracy
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
  • Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs
  • Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and/or referring the customer to an appropriate partner to provide solutions
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management
  • Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer
  • Verify customers' identities by following customer authentication policies and procedures
  • Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
  • Adhere to safe deposit box procedures/operations and guidelines
  • Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
  • Accountable for ensuring confidential customer information is securely stored throughout the day
  • Understand the importance of and follow dual control
  • Follow all security and audit measures to minimize potential loss
  • Utilize bank tools and processes to detect, address, and prevent fraud
Requirements
  • High school diploma or GED
  • 6 months of work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
  • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled
  • Demonstrated customer service skills preferred
  • Strong organizational skills
  • Detail-oriented
  • Ability to function in a fast-paced and changing environment
  • Excellent communication skills with the ability to be concise, clear, and consistent
  • Preferred bilingual Mandarin
Physical Requirements
  • Domestic travel - occasional
  • International travel - never
  • Performing sedentary work - continuous
  • Performing multiple tasks - continuous
  • Operating standard office equipment - continuous
  • Responding quickly to sounds - occasional
  • Sitting - continuous
  • Standing - frequent
  • Walking - occasional
  • Moving safely in confined spaces - occasional
  • Lifting/carrying (under 25 lbs.) - occasional
  • Lifting/carrying (over 25 lbs.) - never
  • Squatting - occasional
  • Bending - occasional
  • Kneeling - never
  • Crawling - never
  • Climbing - never
  • Reaching overhead - never
  • Reaching forward - occasional
  • Pushing - never
  • Pulling - never
  • Twisting - never
  • Concentrating for long periods of time - continuous
  • Applying common sense to deal with problems involving standardized situations - continuous
  • Reading, writing, and comprehending instructions - continuous
  • Adding, subtracting, multiplying, and dividing - continuous

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