Workstation Support Specialist

3 hours ago


Columbia, South Carolina, United States Hansen Talent Group Full time

Hansen Talent Group is seeking a skilled Workstation Support Analyst to join their team in Columbia, SC.

This individual will be responsible for providing technical support and guidance to users, configuring and maintaining desktop software and hardware, and ensuring proper backing up of data from user workstations.

Key Responsibilities:

  • Configure, install, and maintain desktop software and hardware to ensure optimal performance.
  • Provide technical support and guidance to users on end-user computing and desktop-based LAN systems software.
  • Monitor and update dispatch systems, and work incoming tickets as assigned.
  • Develop and maintain end-user guidelines and ensure proper configuration and adherence to security settings.
  • Collaborate with project managers and clients to ensure successful project outcomes.

Requirements and Qualifications:

  • Strong understanding of operating systems imaging concepts and ability to provide consultation to IT users.
  • Excellent communication and organizational skills, with ability to provide on-the-spot training to users.
  • Able to make recommendations on selection of hardware and software products to address business requirements.
  • Customer service and technical support experience in a similar role.


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