Workstation Support Specialist
1 month ago
Hansen Talent Group is seeking a skilled Workstation Support Analyst to join their team in Columbia, SC.
This role involves representing workstation support on major projects, including building, backing up data, installing software, and deploying new workstations to users in our environment.
Key Responsibilities:
- Configure, install, and maintain desktop software and hardware, providing technical support and guidance to users.
- Monitor and update the dispatch system, working on incoming tickets as assigned.
- Provide troubleshooting, technical support, and develop end-user guidelines for workstation software and hardware.
- Ensure proper data backup from user workstations and ensure tools and equipment are licensed and approved by IS purchasing.
- Verify proper configuration and adherence to security settings.
Requirements and Qualifications:
- Provide consultation to IT users on end-user computing and desktop-based LAN systems software.
- Offer on-the-spot training to users.
- Understand operating systems imaging concepts.
- Make recommendations on hardware and software products to address business requirements.
- Exhibit strong customer service, communication, and organizational skills, working directly with project managers and clients.
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