Technical Support Specialist for Desktop and Client Platforms

7 days ago

Mastic Beach, New York, United States MyCareersFuture Full time
About the Role

We are seeking a skilled Desktop/Service Desk Engineer to join our team at MyCareersFuture. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Perform End User Support and Client Management
  • Perform troubleshooting for client platform related problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project
  • Perform follow-up with vendor on replacement of hardware
  • Perform asset management & update asset records
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service
  • Manage client platform implementation / upgrade project
  • Ensure deliverables meet service level requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
  • Submit progress reports
Requirements
  • Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
  • Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
  • Computer literacy in MS Office
  • Proficiency in Technology will be added advantage
  • Independent, resourceful, result-oriented individuals with a "can-do" attitude
  • 24 x 7 standby support and/or Shift work schedule
About MyCareersFuture

We are a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

We drive our passion for harnessing technology. We bring people and technology together. We advance communities and transform industries.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

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