Technical Support Professional

6 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

We are seeking a highly skilled and experienced IT Support Specialist to join our team at MyCareersFuture. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

**Key Responsibilities:**

  • Provide on-site and off-site technical support and maintenance for various systems, networks, and desktops.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with the product team to enhance and troubleshoot systems.
  • Ensure that all technical support services meet the required Service Level Agreements (SLAs).

**Requirements:**

  • Diploma in IT or a related field.
  • Preferably 2-3 years of experience in desktop support and a good working knowledge of Windows OS and basic networking.
  • Experience in a customer support environment is an advantage.
  • Strong technical, analytical, and troubleshooting skills, with excellent customer-oriented attitude and interpersonal skills.
  • Willingness to travel to multiple sites and work alternate shift hours.

**What We Offer:**

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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