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Desktop Support Specialist

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Respond to client support requests in a timely and professional manner.
  • Conduct thorough investigations to identify and resolve technical issues.
  • Collaborate with clients to understand their technical needs and provide solutions.
  • Install, configure, and maintain hardware and software systems.
  • Develop and implement effective troubleshooting strategies.
  • Provide training and guidance to clients on technical procedures.
  • Maintain accurate records of client interactions and technical issues.
  • Stay up-to-date with the latest technical trends and advancements.

Requirements

  • Minimum 2 years of experience in a similar role.
  • Strong knowledge of group policies, Active Directory, and Exchange.
  • Excellent troubleshooting skills for Windows OS, Mac OS, Microsoft Office, and Office 365 applications.
  • Ability to work effectively in high-pressure situations.
  • Excellent customer service and communication skills.

Benefits

MyCareersFuture offers a competitive salary package, including a staff incentive package, leave entitlement, and medical benefits.