Desktop Support Specialist
1 week ago
Job Summary
At MyCareersFuture, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities:
- Provide timely and effective technical support to resolve customer issues
- Log all reported incidents using our incident ticketing tool
- Provide first-level support to troubleshoot and resolve technical issues
- Accurately assess and resolve problems
- Regularly update customers on follow-up actions and incident status
- Evaluate and escalate incidents to the appropriate second-level support team as per our escalation matrix
- Work flexible shifts, including weekends, to meet customer needs
Requirements:
- Diploma or degree in Information Technology or a minimum of 1 year of IT desktop support experience serving government agencies is preferred
- Strong computer skills and the ability to troubleshoot and diagnose root causes for first-line resolution or further escalation to the correct support team
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