Desktop Support Specialist

1 week ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

At MyCareersFuture, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:

  • Provide timely and effective technical support to resolve customer issues
  • Log all reported incidents using our incident ticketing tool
  • Provide first-level support to troubleshoot and resolve technical issues
  • Accurately assess and resolve problems
  • Regularly update customers on follow-up actions and incident status
  • Evaluate and escalate incidents to the appropriate second-level support team as per our escalation matrix
  • Work flexible shifts, including weekends, to meet customer needs

Requirements:

  • Diploma or degree in Information Technology or a minimum of 1 year of IT desktop support experience serving government agencies is preferred
  • Strong computer skills and the ability to troubleshoot and diagnose root causes for first-line resolution or further escalation to the correct support team


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