Assistant Guest Services Director

3 days ago


New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

Company Overview

Evolution Parking & Guest Services is the leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on serving the hotel industry allows us to offer a sophisticated guest service platform without distractions.

We operate and manage the parking and front door services, as well as our exceptional team members, at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and many more.

About the Job

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to Valet operations. The ideal candidate will proactively approach, greet, and acknowledge all customers in a friendly, professional manner, providing quick, responsive customer service.

This role requires strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. Excellent communication skills are essential for success in this position.

Job Responsibilities

  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Evaluate and improve performance, guest satisfaction, and efficiency.
  • Recruit and train qualified applicants to meet operational requirements.
  • Monitor and enforce standards of professionalism and cleanliness.
  • Prepare schedules and payroll data as requested by the Guest Services Manager.
  • Conduct lot inspections and suggest improvements as needed.
  • Support the investigation of claims and provide assistance when necessary.

Required Skills and Qualifications

  • Bachelor's degree or equivalent in hospitality management, business administration, or related field.
  • Minimum 2 years of experience in a management position, preferably in valet parking or a related field.
  • Valid US driver's license and excellent driving record.
  • Strong communication and leadership skills, with the ability to motivate and inspire team members.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent problem-solving skills, with the ability to analyze situations and make informed decisions.

Benefits

  • Competitive salary range of $44,000 - $54,000 per year.
  • Affordable health, dental, and vision insurance options.
  • 401(k) plan with company match.
  • Paid time off and company-paid holidays.
  • Employee discounts with selected retailers.


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